That feeling when…field service equals success

A team-driven approach to problem-solving

For Derrick, success is a team effort. “The part about Valmet I enjoy the most is working together as a team to get to the end goal—learning new things, taking different paths, but in the end, succeeding,” he shares. By maintaining strong communication with project leaders and field service personnel,  Derrick ensures seamless service and optimal machine performance for Valmet’s customers.

Working at Valmet is about working together—both with customers and vendors, as well as with our internal teams—to reach our goals,” he explains. 

This collaborative approach helps mills maximize efficiency and extend the lifecycle of their equipment.

Investing in people and innovation

Beyond customer support, Valmet prioritizes employee growth and well-being.  Derrick values the company’s commitment to work-life balance, remote work flexibility, and employee development. “Valmet promotes a good work-life balance by allowing remote work and prioritizing individuals' health and safety, making sure they're taking care of their families,” he says.

His career has been enriched by opportunities such as traveling to Finland for advanced training to expand his expertise and ability to drive customer success.

A strong culture of support

The Beloit facility fosters a close-knit work environment. “It’s like working with one big family,” Derrick shares. “Though there are multiple different groups within the facility, we all work together to meet the customer’s needs.”

With a strong commitment to teamwork, efficiency, and customer success, Derek and his team exemplify Valmet’s mission—helping mills operate at their best through expert field service and collaborative problem-solving. Thank you, Derrick, for helping move our customers’ performance forward – every day!