Customer service

Helping our partners succeed doesn’t end at the production line. We proactively lean into training, technical support, data analysis, spare parts provision, and other value-added services that make our equipment, technologies, and relationships more effective and efficient.

Training

Valmet is dedicated to helping our partners succeed by providing the knowledge and skills necessary to remain competitive. Our in-house, online, and e-training programs prepare teams to embrace technology proven to enhance performance, increase efficiency and promote safety.

Technical service

On-site or by remote connectivity, Valmet technical service is uniquely situated to help our partners maximize production and profitability of their assets. Our knowledgeable and responsive experts educate and assist teams with equipment maintenance, troubleshooting, and technologies.

Tissue Performance Center

The Technology Performance Center focuses on maximizing OEE through intelligent use of machine data. Our experts monitor and analyze Big Data gathered from partners’ production lines to offer proactive and reactive audit and upgrade solutions that enhance performance throughout equipment lifecycles.

Spare Parts

Need a single part? Full product installation kit? Our Spare Parts division stocks over 30,000 parts and offers worldwide availability — shop online anytime! Also, our turnkey servicing and obsolescence management services keep our partners up and running with minimal downtime.

Technical Improvement Programs (TIPs)

Our Technical Improvement Programs (TIPs) enhance installed base equipment to keep it up to date and our partners competitive. TIPs in 6 key areas — sustainability, safety, maintenance, performance, efficiency, and rebuild — ensure optimal TCO, process improvement, and operational efficiency.

Pre-owned

We support our partners throughout and beyond equipment lifecycles with solutions that fit both need and budget. Certified pre-owned equipment may be an affordable choice, or a gateway to trading up to higher-end technologies. Full technical and customer support provides added confidence.

Do you have any questions?

Let’s connect! We’ll be happy to discuss how we can help you with your tissue converting needs.

Warm-up Contactless

Obtain higher-volume products with less complexity Thanks to the adoption of electromagnetic induction, our patent-pending Warm-up Contactless system heats the embossing rolls from outside with no need of any physical contact and delivers a wide range of benefits to our customers.

Read about the latest innovations

ReadytoGo - Quick delivery equipment

The place to find quick delivery tissue converting, packaging, and folded equipment solutions that combine advanced technologies and expert support.

Pre-owned converting and packaging machines

The marketplace for trusted pre-owned converting and packaging machines, chosen by our industry experts and ready to provide fast restarts in plants worldwide.

Blog

Gain expert insights and access to the latest converting and packaging equipment from the tissue industry leaders. Subscribe to the Converter Connections blog.